Returns

Orders may be cancelled or changed before shipment. We process orders quickly, so please review your selection carefully before placing your order.

Personalized and custom items, including engraved products and ash-infused glass, are non-refundable. Sale items are final sale.

Shipping costs are non-refundable, and we reserve the right to withhold payment processing fees charged by our provider.

If you receive an item with a manufacturing defect, please contact us immediately and we will send a replacement via Express Shipping.

We strive to provide accurate photos and detailed descriptions, including dimensions. If you have questions, please contact us before ordering—we’re happy to help.

Any shipping damage claims must be reported within 24 hours of delivery.

For non-blemished items, refunds apply to the purchase price only; shipping fees are non-refundable.

Customers are responsible for return shipping costs, unless the item has a manufacturing defect, in which case a return label will be provided.

Refunds are issued only after the returned item is received, inspected, and confirmed to be in its original condition.

All returns must be received within 14 days of the original order date. Items must be unused and in original packaging.

Packages returned to us as unclaimed will not be reshipped unless additional shipping fees are paid.