You may cancel or alter your order prior to us shipping it.
Please note: We do our best to package and ship your order as soon as we receive it so we advise that you are comfortable with your choices before placing the order.
If you are not 100% satisfied with the quality of your products, contact us within 15 days and we will honour an exchange or full refund (less
Please Understand the following:
Only the purchase price will be refunded NOT the shipping fees. Depending where we shipped your order ~ this cost generally starts at $20.
It is your responsibility to return the products to us at your own expense.
The refund can only be issued once the merchandise has been received, inspected and is in the same condition as the time of purchase. All returns must be received within 30 days of the original order date.
All products must be unused and in the original packaging.
Any damage claims must be made within 24-hours.
Unclaimed packages returned to us by the courier will not be resent without shipping fees being applied.
We reserve the right to charge a restocking – administration fee. This is meant to cover credit card fees or special handling costs charged by our suppliers.
Personalized items are custom and made to order, therefore ALL Print Jewelry and Ash-Infused Glass pieces are non-refundable.